Job offer

Job offer

💼 Title: Customer Support Team Lead
📍 Location: Remote anywhere in the world
🃏 About Us: Young iGaming company started by business professionals with hunger and ambitions for great achievements.

Job Description:

We are currently seeking a passionate and experienced Customer Support Team Lead to join our dynamic team. The Customer Support Team Lead will play a pivotal role in leading and managing our customer support team to ensure exceptional service delivery and customer satisfaction. This role requires strong leadership skills, a customer-centric approach, and a deep understanding of the iGaming industry.

Key Responsibilities:

– Lead, mentor, and motivate a team of customer support agents to deliver best-in-class service and support to players.
– Provide ongoing training, coaching, and performance feedback to team members to enhance their skills, knowledge, and performance.
– Monitor team performance, KPIs, and service levels to ensure targets are met or exceeded consistently.
– Handle escalated customer inquiries and issues, resolving complex problems and ensuring prompt resolution.
– Develop and implement customer support policies, procedures, and best practices to optimize efficiency and effectiveness.
– Collaborate with other departments to address customer feedback, improve processes, and enhance the overall player experience.
– Stay informed about industry trends, competitor activities to identify opportunities for improvement and innovation.
– Prepare regular reports, analytics, and insights on customer support performance and trends for management review.

Qualifications:

Proven experience in customer support or service, preferably in the iGaming industry.
Strong leadership and management skills with the ability to inspire, motivate, and empower team members.
Excellent communication, interpersonal, and problem-solving skills.
Customer-focused mindset with a passion for delivering exceptional service and support.
Ability to handle challenging situations and resolve conflicts effectively.
Proficiency in CRM software and helpdesk systems.
Fluency in English or Russian language, knowledge of additional European language will be an advantage.

Benefits:

– Competitive salary and performance-based incentives.
– Opportunities for career growth and advancement within a dynamic and fast-growing industry.
– Collaborative and supportive work environment with a talented team of professionals.

How to Apply:
If you are passionate about iGaming and eager to join a dynamic team, we'd love to hear from you! Please submit your resume to @HR_iGaming_bot and/or e-mail hr@corpmail.uk